1. Introduction

NIAO. ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit niao.uk or use our services.

By accessing our website or services, you agree to the collection and use of information in accordance with this policy.

2. Data We Collect

We may collect the following types of information:

• Contact Information — name, email address, and any details you provide when reaching out to us.
• Usage Data — pages visited, time spent on pages, click patterns, referring URLs, and browser/device information.
• Cookies & Tracking — see Section 3 below.
• Communications — records of correspondence when you contact us directly.

3. Cookie Policy

We use cookies and similar technologies to improve your experience:

• Essential Cookies — required for basic site functionality (e.g., language preference). These cannot be disabled.
• Analytics Cookies — help us understand how visitors interact with our site so we can improve it. We may use privacy-focused analytics tools that anonymize IP addresses.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain site features.

4. Third-Party Services

We may use third-party services that collect information about you:

• Hosting Providers — our website is hosted on secure cloud infrastructure.
• Analytics — privacy-respecting analytics to understand site usage.
• Email Services — to manage communications sent to [email protected].

These third parties have their own privacy policies and we encourage you to review them. We do not sell your personal data to any third party.

5. How We Use Your Data

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Improve and optimize our website and services
• Analyze usage trends and site performance
• Ensure the security and integrity of our systems
• Comply with legal obligations

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Usage analytics are typically retained in anonymized, aggregated form.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your personal data
• Restriction — request that we limit how we use your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to certain processing activities

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: